病人的关系 is here to help ensure that your experience with 加州大学旧金山分校健康 is a good one. If you or a family member has a question or concern about your care, please let us know. We suggest first discussing your concerns with your nurse, department manager 和 doctor. 如果问题没有解决, the 病人的关系 staff or a nursing supervisor is available to help you reach a resolution or provide more information.
The 探访病人报告表 is available in these languages in addition to English:
我们的工作时间是早上9点.m. 到下午4:30.m.星期一至星期五. 周末和节假日, 请与 nursing supervisor by calling the hospital operator at (415) 476-1000.
If you feel your concerns about patient care 和 safety have not been adequately addressed by 加州大学旧金山分校健康, 请与 联合委员会 质量监测办公室.
You may also contact the California Department of Public Health at (800) 554-0353 or your health insurance company.
加州大学旧金山分校健康中心致力于保护您的医疗信息. For information about your rights 和 the obligations we have regarding the use 和 disclosure of your medical information, 请参阅以下内容:
To report a patient safety issue, call the 患者安全 Hotline at (415) 353-8787 at any time. 信息可以匿名提交.
加州大学旧金山分校健康 is dedicated to the principle of treating each community member with respect 和 dignity. To learn more about our commitment to nondiscrimination 和 how patients can report sexual misconduct experienced in a clinical setting, 请访问 如何举报性骚扰及不歧视通知.
The Americans with Disabilities Act (ADA) 和 加州大学旧金山分校健康 define a service animal as a dog or miniature horse that are individually trained to do work or perform specific tasks for people with disabilities. Psychiatric service animals (PSA’s) are included in this definition because they have also been trained to perform tasks to mitigate the psychiatric disabilities of their human partners.
是的, service animals (dogs) are welcome to accompany their h和lers to clinical areas open to the public at UCSF.
- Are service animals welcome in all areas in the hospital or clinic?
No, the general rule is that service animals are allowed in patient rooms 和 anywhere else in the hospital the public 和 patients are allowed. 不包括的特定区域, 出于安全考虑, 手术室是, 术前和术后区域, 我们保留拒绝进入重症监护病房的权利, 以及其他需要保护环境的地区. 在这些领域, the final decision will be made by providers 和 nurses in these areas to verify that it is safe for the dog to visit.
为了区分服务犬和非服务犬, we are allowed under the ADA to ask you two questions: (1) is the dog a service animal required because of a disability? (2)狗被训练去做什么工作或任务? Specific responses are required 和 help us in our documentation of the animal as your service dog.
The ADA does not include therapy or emotional support/comfort animals in its definition of service animals. We ask that patients leave all animals other than service animals at home. Please note that this rule extends only within 加州大学旧金山分校健康 patient areas 和 does not extend to other areas (academic, 研究, 住房)的UCSF. 关于这些方面，请咨询 http://policies.UC San Francisco.edu/policy/550-19 了解更多信息. If accommodations are needed related to other areas of the University, please contact Disability Management Service at (415) 476-2621 for assistance with the interactive process.
Staff are prohibited from caring for patient service dogs 和 the Americans with Disabilities Act states that a service dog must be cared for by their h和ler or a person assigned by the h和ler to do so. If you cannot care for your animal 和 are unable to identify a person to assist with the care of the animal, SF动物护理 & Control will be called to remove the animal to a safe environment for the term of the your admission.
- I’ve seen people with dogs who wear identification that identifies them as a Facility Dog or Emotional Support Dog, 为什么他们被允许?
加州大学旧金山分校健康, 包括UCSF贝尼奥夫儿童ope体育官网, have specific programs which include trained therapy dogs who visit with their h和lers or UCSF staff to provide comfort to patients. These programs are administered separately by Child Life Services 和 志愿者 Services.
- What other qualifications does a service dog have to have to accompany me to UCSF?
你的狗一定要一直这样 表现好 和 在你的控制之下, must not show any aggression toward staff or providers, 和 must be clean 和 housebroken.
- I have to be admitted to the hospital, can my service dog visit me?
是的, we recognize the bond between you 和 your service dog is important 和 once your providers make sure that you 和 other patients in your unit will not be harmed by a visit, 那次访问可以安排. 你的狗甚至可以和你呆在一起, 但必须有一个能喂养它们的看护人, 厕所。。。, 和 walk the dog because you will not be able to leave the hospital while admitted.
服务性动物必须套上挽具, 栓着, or tethered while in public places unless these devices interfere with the service animal's work or your disability prevents use of these devices. In that case, you must use voice, signal, or other effective means to maintain control of the animal.